Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: bobww
from NA
Verified Purchase:Yes
I have spent 3 hours on the phone with the help desk and they still have not solved my problem. All I am trying to do is to import 1099 documents from a financial institution, a very basic capability. I tried on a Windows machine and Mac and they both fail.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
2026 tax software improvements
on April 3, 2026
Posted by: FedAndStateUser
from MN
I like the software, but there are several areas which could use improvement.
1. This form. You cannot scroll in the review box.
2. The font is very small and dim. You might be able to make 1 page bigger, but then is goes back to small.
3. It is very hard to find state (MN) form. When you clock on State, the only option is to start the state over and you lose your previous work
4. It would be really nice to ba able to “gray out” a section that I have gone through. When I restart the program, it is as though you have not done anything. I have to search for where I left off.
5. Would appreciate it if there was a generic search function. The AI assistant isn’t very useful.
1. This form. You cannot scroll in the review box.
2. The font is very small and dim. You might be able to make 1 page bigger, but then is goes back to small.
3. It is very hard to find state (MN) form. When you clock on State, the only option is to start the state over and you lose your previous work
4. It would be really nice to ba able to “gray out” a section that I have gone through. When I restart the program, it is as though you have not done anything. I have to search for where I left off.
5. Would appreciate it if there was a generic search function. The AI assistant isn’t very useful.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
User friendly, efficient process, reliable results
on April 3, 2026
Posted by: Iver
from Madison, AL
Verified Purchase:Yes
User friendly, efficient process, reliable results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: DoSK
from Durham NC
Verified Purchase:Yes
I wish you would place a priority on front end establishment of senior/fully retired status. Every year I am challenged by the fact that I have to cycle through entering 1099 ONLY income. It is confusing and annoying. Also, the many, many types of passive income that are not needed on my return, but that I must nonetheless, cycle through. Are all those negative responses really necessary for a return as simple as mine? It makes me wonder whether I have other options.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Lent
Verified Purchase:Yes
I have used H&R Block app for many years to file my IRS and State taxes. For some unknown reason I had questions this time as some subjects weren’t as clear as they have been in the past. Eventually, all were made clear.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
Easy to use. Good for those of us who have investments.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Albuquerque,NM
Verified Purchase:Yes
The process of bring the last years data into the current year does have some failures. Sometimes, when going back to check data entries just completed, the software shows the old data with red exclamations instead of the recently input new data.
The software also gives different "help" suggestions for any K-1 data when queried. Other small irritations tell me that the "parsing" of newly sub-routines has not been vigorously completed. A few other irritations may cause me to change next year.
The software also gives different "help" suggestions for any K-1 data when queried. Other small irritations tell me that the "parsing" of newly sub-routines has not been vigorously completed. A few other irritations may cause me to change next year.
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unimpressed 2
Verified Purchase:Yes
I received the software late in 2025. I entered data in early Feb. 25. The calculated results were obviously wrong. I waited for an update. Using the already entered data and after an update in late Feb, my refund amount changed. I waited again for another update. In late Mar. 2026, after new updates, using the same already entered data, my refund amount changed again. I filed, knowing that there was another update scheduled. I don't know what that new update's results would have been. I learned that the software was not ready unit after updates were complete, late in the tax season. I have been a H & R Block tax software user for many years. This is the first year that I have had issues with the software that I an aware of.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock