Wish I could rate 4.5. It’s missing EV 240V installation rebate form. The AI interface is better than the previous help option, but has some interface issues and doesn’t give adequate answers to complex questions yet - ChatGPT still does better.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
I purchased HRBlock on line for my 2025 taxes. Generally, it worked well and I have used HRBlock for many years at this point. I do find the price increases over the last few years to be a bit much and find myself considering an alternate product next time. The process for printing and submitting of the Fed and state returns is cumbersome and confusing following the error checking and fixing steps.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
H&R Block Deluxe is everything that TurboTax used to be, and unlike current TurboTax, it ran on my MacOS 12 computer. I didn't have to buy a new Macintosh to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Disappointed that the software still takes me through multiple pages of home office calculations after I've provided enough info to be certain that I am not eligible. These provisions are not new.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Software was not as easy to use or intuitive as it has been in the past
Pros: Easy to import documents
Cons: Hard to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Question with usage of software on a particular form, but no where too ask the question. Software offers both support that’s useless
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.