Easy to use and understand. Multiple options to transmit data. Fees if you need help of the chat and choose to e-file may equate to close to same as going in person.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I found it a little difficult when going through the itemization's. However, I also learned that I should just skip them after this year If you do not need to itemize, it's a great product. That is particularly true when trying to list donations, of which we do several.
Did an okay job. Love the 5 federal submittals with purchase, but product doesn't do a good job explaining some of the more involved processes (ie IRA-Roth conversions).
You've changed. Before, every step there was clear explanations that you could access easily. Not anymore. Your explanations are not clear or relevant to the step that you are on. Been with HRB for @ 18 years. Might be time to try turbo tax.