I continue to do my taxes on my own because of the many helpful features this particular software tool offers. The step by step narratives are really helpful and simplify the process. The only improvement I would make is revising the explanation for when student loan interest can be deducted by someone other than the student. The integration options for previous yearl filings and state taxes is fairly straight forward and consistent. And the option to ask for H&R help - online or locally - is a nice feature too.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Found that it was very easy to use and covered everything
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Have used your software for years, it was very glitchy this year. Import from past year was very difficult. Trying to find various supporting forms was not straightforward. I will think twice about using it in the future.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have purchased this tax software every year for the last 5 years. I had a little more difficulty this year because the questions were asked in a different sequence than last year but it worked as expected and I filed the first week in February. The state return software was better this year and I was able to take a deduction that I did not take last year.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!