The program is easy to use. The explanation for each item is adequate but if you need more tax help there is an extra fee. I could not efile my Pennsylvania tax return.
Super easy and intuitive. I only had one issue when I wrongly checked a box for child credit on the federal return when I wasn’t eligible. That resulted in a notice during the state return that I had a little over $1,000 in “other non-taxable income.” But the software didn’t tell me why. So I had to dig into the return to find out why- and then uncheck the child care box. Would have been better if I checked the box and I got a notice immediately that I wasn’t eligible. Or if the box was grated out and wouldn’t allow me to check it.in the first place.
I also had a great interaction with customer service due a proble with the download. Super helpful and thorough.
Pros: Easy to prepare, Easy to import documents, Fast