I am still pleased with the program as I have used it for several years. However, I am disappointed that I was not made aware of a price increase and just automatically charged the new price
Pros: Easy to prepare
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Never again
on March 20, 2026
Posted by: chitownjeff
from florida
This is 2026 - if I accidently connect and load to the same vendor more than once the software should only take the most recent uploaded data - not duplicate it and ask me to fix it. And if I have multiple forms coming from the same place I should not have to reconnect and load each one separately. This feels like mid 90's software.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Very disappointed in the way your software handled the Trump Savings Account for children. Even though I filled out the information for Form 4547, I subsequently found out it was not transmitted to the IRS, that I had to complete a separate confirmation, which was nowhere to be found, to have it transmitted to the IRS with my Form 1040.
Cons: Hard to import documents
Value
2
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!