Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(140,157 Reviews)
Rating breakdown 140,157 reviews
5 Stars
93,041
4 Stars
25,944
3 Stars
9,312
2 Stars
4,850
1 Star
7,010
86%of customers recommend this product.
(
47,587 out of
55,621)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
Gets the job done
on March 20, 2026
Posted by: BarfyMcGee
from Minneapolis, MN
Does a good job of stepping through the interview and collecting data but updates, at least on the Mac, are a joke. They have always been this way. The program says that there are updates so you hit the update button. The update doesn't install. You have to go to their website, spend 5 minutes trying to find the update page, download both federal and state updates, then reinstall. Please fix this. I've been complaining about it for years and nothing is ever done.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: poor1099
from MA
Verified Purchase:Yes
The information from the 2024 return for 1099's had to all be re-entered
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Waiting for Money
from CT
Verified Purchase:Yes
The software was intuitive and easy to use. Something happened. It has been over a month and I haven't received my Fed refund. I got a letter from them asking for some additional info, that was 2 weeks ago.
Also, I didn't receive status updates. In the app, my state return is listed as "accepted" but I received the money within a week of filing. I would think the status would say "paid" or "distributed".
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've been using H & R Block for many years. The computer software is easy to use and file my tax returns. Simple and easy to complete!
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
disappointed that I could not apply purchase to in
on March 20, 2026
Posted by: ddon1
Verified Purchase:Yes
helpful but not exceptional. I was disappointed that I could not apply the purchase price to an in person visit
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Lman retired
from milwaukee WI
Verified Purchase:Yes
I am a retired accountant and used the program for years. it's easy to understand and I am able to run different scenarios and see the tax effect.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin, TX
Verified Purchase:Yes
I'm disappointed with this year's software. I imported financial information from 2 separate firms and for some reason the program mixed the the firms name up and attributed the sales to the wrong firm. Also for one of the firms the long term and short term gains totals were incorrect while the overall sales proceeds were correct. I was able to make the necessary corrections but spent way too much time preparing my return
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
Have used this for years, also happy with software and results.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock