not as intuitive as previous years. new taxes and credits could not easily be found.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Have been using the software for many years. Was shocked to find out that the 2025 tax software was no longer compatible with my old computer at home. I could have used more of a notice that there was a substantial change in the software compatibility. I also was looking for a summary of new laws and credits for 2025 and related definitions. I'm not sure that I received the credits that I was expecting and the software did not really emphasize them for me.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Just one problem.... for my Wisconsin State return... there were five pages to Form 1 but the software only printed 4 of the 5 pages. The software did not print page 4 of 5 because there were no numbers on that page but the State I believe wanted all 5 pages submitted even though there were no numbers on that page.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!