Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Bob219
Verified Purchase:Yes
The software was not able to handle a 1099-NEC that included income from two states. I had to erase my work on Fed and one state and start again. The software still did not accommodate it.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lafayette CO
Verified Purchase:Yes
I was pretty disappointed to find errors in both Colorado and Montana state tax software.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WG26
Verified Purchase:Yes
I have used for years, imports my data from last year, easy to complete, price is right, and it all but completes my state taxes.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: IEABarry
from Chicago
Verified Purchase:Yes
Using this program for many years thru many iterations, it continues to be a serviceable and reliable method of completing my taxes with confidence and little stress. Sometimes the questions may lead down a path not needed to be taken - or it might send me one place when I wish to be at another topic - but overall really good. Also, the AI assistant mostly answers, "I can't help you with that."
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Mike585
from 585
Verified Purchase:Yes
I have used this software for years and they do a great job
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mountain West
Verified Purchase:Yes
Much more difficult to use than in the past. Felt "Klunkly" - not elegant. Tries to take over your tax return instead of simply helping you do it yourself. If you know what you are doing, this is not the program for you, imo. If you haven't got a clue, it actually may be just what you want. It will try to do it all for you.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: matsu
from austin texas
Verified Purchase:Yes
the site is hard to follow. especially when you are trying to finish an e-file, save and print. I will be going back to turbo tax which is much more user friendly.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Poor code makes incorrect assumptions about blocks
on April 4, 2026
Posted by: Anonymous
from Ledyard CT
Verified Purchase:Yes
I have used this product for years. There were new blocks this year that i could not get correct without overriding. This would prevent efile. That made me very upset. The first was main home in US for half year. It was unchecked and software never asked me. The software did check it for my dependent, i also could not check dependent as student. I had to skip import of last year taxes to get asked about US residency. And student status of dependent not fixable.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock