I've used H&R Block for years. It makes doing my taxes relatively painless. This year I had trouble finding where to enter a particular form. This program made it easy to chat online with a representative who guided me right to the form I was looking for. I have no complaints about the program whatsoever and intend to use it again next year.
The software has problems filing Federal and state electronically. Afterward, filed federal successfully by itself but filing state electronically still unresolved. Might need to print and mail instead. Not ideal.
Overall this software makes doing your taxes straight forward and simple. I was able to get mine finished in less than a couple hours target than a whole day/night struggle that it used to be. Nor did I need to pay someone an absorbent amount to process. I will definitely be using this software in the future.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast