I used the Deluxe program after assembling my documents and receipts, as I have done in previous years. Then I simply followed the prompts and answered the questions. Assembling my paperwork took longer than actually completing the program. I estimate that I finished in about four hours. I found the questions to be straightforward and the formats of each section easy to follow.
Easy to use for me as I have simple taxes, but I feel it answered and covered any tax issues or questions I would have had. I only gave it a 4 Star, because my taxes are pretty simple.
There's more to good software than how it functions for it's intended purpose. The H&R Block software is easy to use, and does it's job of doing one's taxes well. What I like in addition to that is the tools and processes around the software. An example of process is the ease of buying and getting updates online, and the speed at which they are delivered. An example of tools is the PDF printer driver I got with the software (albeit I got it years ago), that I use almost on a daily basis outside of the tax software. I've used the software before is was H&R Block software (1998), and have yet to be disappointed.
Very straightforward to use so that you get accurate results. Had a minor issue, called on tech support and my error was easily resolved. The tech guy was really helpful.