Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(136,757 Reviews)
Rating breakdown 136,757 reviews
5 Stars
90,907
4 Stars
25,254
3 Stars
8,999
2 Stars
4,722
1 Star
6,875
85%of customers recommend this product.
(
45,510 out of
53,283)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: D Bunny
Verified Purchase:Yes
Overall, an easy and productive experience. A few interview spots a little less clear than others requiring further investigation.
Particularly like that I don't have to put all my monetary and personal information at a data accumulation site for hackers to gather millions of user's data. I know it hasn't happened... yet. My ID has been stolen 5 times already and leaked to hackers as many times by online apps. Doing my best to avoid disaster.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Surveys are a pain
from Wisconsin
Verified Purchase:Yes
It worked. Some of the program was confusing but tax rules are not easy
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mabil
from MidWest USA
Verified Purchase:Yes
Thank you for making this so easy for a retired 70 and 80 yo couple to work with.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: gew21
from New Jersey
Verified Purchase:Yes
Just following the instructions made my tax preparation easy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
The software should provide option to select standard deduction before requiring to enter a lot of information to check if itemized deduction totals up higher; it is a waste on my time.
Pros: Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Unhappy 38
from Pennsylvania
Verified Purchase:Yes
I filed my federal return and it was rejected. When I went back into the software it said there was a glitch in the software regarding the recording of foreign tax paid and that it would be fixed by March 13. It said I had to then go into the software and fix things and resubmit. For a national tax preparation software this is totally unacceptable.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Not very helpful for part time state residents
on March 14, 2026
Posted by: abcl1
from Warrenton, MO
Verified Purchase:Yes
The part time state interviews, Oregon and Missouri, weren't particularly helpful with little explanation of how numbers were calculated. It seemed to assume I knew how the states income tax law operates. Eventually, I figured out the calculations I needed for Oregon, and finally Missouri. The program was little to no help with Missouri. It showed 'reported on Federal return' values, that I had trouble identifying until I typed everything into a spreadsheet trying to recreate those numbers.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JW1578
from Ohio
Verified Purchase:Yes
Bought Deluxe plus State for Mac. Program duplicates W-2’s and 1099’s. Have to file an amended federal return due to this. Not a very trustworthy product.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock