I bought software online. Activation code did not work. Some forms are not supported. It is under developed for Mac platform.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Works the same as previous years, but this year it gets past entering in my credit card info for the state filing, and the application wand to do a update, which caused me to enter my credit card again, but charged me twice. Would have nice if the program checked for updates before entering my credit card again. The dad is I ran updates the day before:
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The only complaint that I have with the download software v the online version is the fact that I have to pay for the download and yet you charge me to file a State return. With the online version both fed and state are free.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I usually used TurboTax for my taxes. However for this year TurboTax requires Windows 11 which I do not have so I decided to try out the HR Block offering. It worked fine on my Windows 10 computer and completed my federal & state forms fairly easily. I expect you will move to Windows 11 functionality which will require I purchase a Windows 11 capable computer.
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!