Good overall software package. I needed to complete an 8606 form which did not have the interview process or instructions/explanation available. Also, You should allow one free state level efiling and the ability to access / complete state level forms. In my case it was the SC2210 which required me to mail in my return. Also, the package did not update with the latest payment dates for both federal and state due to the coronavirus situation. I expected more realtime updates.
It was very professional, user-friendly, and quick-response -----for most part.
I had trouble in 2 areas: 1. For State (Michigan), the software did not give guidance as to what amounts of my retirement amounts were eligible for subtraction from income tax, nor did the software compute on its own, based on my date of birth etc. 2. When I amended my federal and state return, the software clearly indicated that an amended State return was processed, but no such indication for the Federal return.