Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(136,605 Reviews)
Rating breakdown 136,605 reviews
5 Stars
90,811
4 Stars
25,221
3 Stars
8,988
2 Stars
4,718
1 Star
6,867
85%of customers recommend this product.
(
45,422 out of
53,184)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: watkipk
Verified Purchase:Yes
I've been using HR Block Software Deluxe plus State for 14 years. As you can see I'm pretty satisfiied with the software.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Long time user Billy
from Roselle Illinois
Verified Purchase:Yes
Good as usual but disappointed that you don't support importing tax reporting information from Merrill Lynch as in years past
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
If you don't have a question, it is great
on March 13, 2026
Posted by: Lar82
from Indiana
If you don't have a question, it is great. Fill in the blocks and it does a good job. But if you need help, forget it. My federal return went fine but when I got to the state, I had an error. The instructions said to enter a number (it told me the amount) on form CSA-1099R Block 16 before I could e-file the return. A couple of problems. OPM sent me the CSA-1099R so I shouldn't be able to change it and there is no block 16 on that form (It is kind of like having them say to add information to your W-2). I tried for 10 days to fix the problem. I have started over several times and went back and checked everything more times. So today I decided it was time for help. First, I got a BOT that didn't understand the question. So, after some time, it sent me to a real person. That person asked if I had deleted the return and started over and then logged off. She did come back and apologized.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JJ9898
from Maryland
Verified Purchase:Yes
I have been using it for 4 consecutive years, obviously it is excellent product. However ,I wish it could make it simpler to report backdoor roth conversion, which I did every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: jdefranc
from Hartland, MI
Verified Purchase:Yes
This could be a bit easier to use. We have used this same software in the past, but it just doesn't seem intuitive on some things. I could not find this software in stores, so I had to purchase this online. I purchase more items online that in stores, but I was a little worried whether I would receive the activation code with my online order, etc.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Buffalo, NY
Verified Purchase:Yes
I e used H and R software for years and is very decent.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I've used H&R Block software for many years, however this year I had to upgrade to Win 11, I had been using Win 7 for the many previous years.
The OS change didn't affect the overall process of completing the forms.
The OS change didn't affect the overall process of completing the forms.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: OS39
Verified Purchase:Yes
Overall the program was okay, it would have been nice to be able to see a summary view of the forms you had filled out and entered. Some of the instructions/questions were hard to interpret and follow. Some others were vague and needed more clarification. There was a little too much assumption on tax code knowledge and terminology by the user.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock