Doesn't import brokerage house account numbers from last year's data. Doesn't process K-1 information. Doesn't have necessary forms available. Inflexible. Hard to navigate worksheets and forms. Lame information - just go straight to IRS web page instead.
Cons: Time consuming, Hard to prepare, Hard to import documents
I have been using for over 10 years and will never switch. This year has been challenging because I am executor of my mother estate. HR block has been easy to research with and do new forms and filings.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
In the NH State form: At least the minimum due if under the state minimum for interest & penalties could be caculated as zero $0. In the Tax Planning form: Retirement income and social security income should be categories that can be entered to compute the estimated taxes due in the subsequent year. Otherwise, it's a manual calculation that could be automated. In the Printing of the Federal Return: For Refunds, allow for printing and subsequent entering direct deposit information. Add a comment in the Filing Instructions reminding the filer to add this information. (The worse that happens is the Filer receives a check)
I have used h&r block software since the 1990s. I have not been disappointed. It is easy to use. It is thorough. I even used it for an amended return. That was easy too. I had my own business and the forms i needed were all included.