It is always a good experience using H&R Block, (I mean other than having to pay taxes.) I used the Premier edition because of investments. One is able to complete a somewhat involved return fairly quickly. If you have questions, the pop-ups generally answer most questions, and if not other sources are just a click or two away.
State program for KY is not good. Not much help with most forms and it gave bad advice with regard to filing status with no calculations for other paths without manually changing it. I won't be back next year.
Started using this when it was Tax Cut over 20 years ago. I had a full time job and self-employed business. Tax Cut and H&R Block Deluxe did the job with no problems.
Pros: Easy to prepare, Easy to import documents, Fast
For someone like me who is always afraid that I will do something incorrect in filing out my tax forms for the year, using the software takes me step-by-step through the process and makes me feel comfortable with putting in the information.
Familiar program, used HRBlock last year. Easy to follow, clear directions, and easy to download investment information. One issue, minor, is that when entering each investment after it was downloaded to edit/check it out, when you returned to the list of investments the program would default back to the top of the list, not at the last place you were at.
Pros: Easy to prepare, Easy to import documents, Fast