Called to help line 4 times plus used chat online once. They were unfamiliar with software on Mac and put me on hold a long time while they tried to find help. I have used your software for 4 years and will not use again as it took way to long to complete. A rep had me put the program on mac application instead as a download so had mega problems getting it up and online. I had to use another tax accountant help me since your reps could not.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
some blocks/forms were automatically checked that did not apply and I could not change. Filed federal taxes and had to pay in over $3000. Filed state taxes and half way through it changed over to the federal form? Some information did not show up on final return and I expect to be audited. Used H&R bock several years but this year was extremely disappointing.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Works great, imports information from Ameritrade lightening fast and fills in all the blanks... I have used Block for 10+ years as a self-employed person and I own rentals....