Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(135,068 Reviews)
Rating breakdown 135,068 reviews
5 Stars
89,922
4 Stars
24,896
3 Stars
8,803
2 Stars
4,643
1 Star
6,804
85%of customers recommend this product.
(
44,509 out of
52,133)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: dlf1
Verified Purchase:Yes
I have used H&R Block software for many years, now. Although it is generally easy to use this year's program (for 2025) seemed more difficult than normal. The navigation was not as clear as usual, and the help info really didn't work well.
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MInnesota
Verified Purchase:Yes
I have used this software for several years and find it easy to use. Transferring info from previous year saves time. I trust that I am completing my returns correctly and not missing anything.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Kjmm
Verified Purchase:Yes
Very unhappy you have been selling my private confidential information to BIG data companies after paying a high price for your software. I thought I was buying personal security.
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Peter764
from Presque Isle, Maine
Verified Purchase:Yes
H&R Block Tax software takes you through the filing process very easy and quickly.
Definitely a time saver.
Definitely a time saver.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tj1955
from CA
Verified Purchase:Yes
I e-filed both my federal and state taxes. Within a day I received notice that my federal return was accepted and the state rejected. I went back to app and there is no reason way the state return was rejected. There was also no apparent way to correct it. Need help
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great for more than 36 years, possibility longer.
on March 4, 2026
Posted by: JB Owens
from Bothell, WA
Verified Purchase:Yes
I've been using HRB's electronic tax prep for over 36 years and never had a problem with the application.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Charlie54
from Virginia
Verified Purchase:Yes
I have completed another great year of tax preparations using H&R Block"s software. I have been a very satisfied customer for several years now and have no expectations of using any other software for filing my tax returns.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Fix the "Excess Accumulation" Default-checked Box!
on March 4, 2026
Posted by: Loyal User for 10 Years
from Upstate NY
Verified Purchase:Yes
The default checked box: "excess accumulation" for retirement income is incredibly confusing at best; at worst it can lead to thousands of dollars of income tax overpayment. The 1040 software should have a simple yes or no question to confirm that enough RMD was withdrawn. Instead, the questionnaire addressing "excess accumulation" is so badly worded that if the taxpayer mistakenly checks "Self" or "Spouse" instead of "Finished," a Form 5329 is generated and won't go away unless manually deleted. It is not advisable for your average user to delete forms. My husband attempted a workaround by inputting $0 for excess accumulation, and the software still produced nearly $8,000 in additional tax! We had to start from scratch with a whole new return. We shudder to think what a less sophisticated or sharp-eyed user might overpay in taxes. And how would they benefit from HR Block's accuracy guarantee? The IRS is not going to tell them about a mistake made in the IRS' favor!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock