Two years in a row, imported info from my W-2 wrong, leading to time wasted on manual error-checking, since the supposed error-checking the s/w did had no clue. That can't be so difficult - need help with regex to find the numbers? I didn't have a hint there'd been an import error until the s/w said I couldn't e-file the state return because two fields from the W-2 had the same value, when they're expected to be different. Should have been a) imported correctly to begin with, or at least b) caught in earlier error-checking. Difficult to find the form I have to print out to mail in for my state payment - that should be linked PROMINENTLY at the conclusion of the e-file; if I have to mail something in, make the link to it EASY TO FIND!
Easy to understand instructions. Extra help when asked for. Imports from last year's return to minimize errors and omissions. Keep purchasing year to year for best results. MBA in Finance and experienced in taxes.