Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(134,866 Reviews)
Rating breakdown 134,866 reviews
5 Stars
89,811
4 Stars
24,847
3 Stars
8,787
2 Stars
4,631
1 Star
6,790
85%of customers recommend this product.
(
44,391 out of
51,997)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Rick name
from Missouri
Verified Purchase:Yes
Learn to print supporting docs with proper page breaks!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great Software. Gets Rough in the Penalty Section.
on March 3, 2026
Posted by: RMJP
from Auburn Hills, MI
Verified Purchase:Yes
First off, I really like this software and have been using it since the TaxCut days. I do have one thought/suggestion due to the confusion and time I spent going to the Fed and State instructions to make sure I wasn't making a mistake.
Here is the confusion - I get to the Fed penalty section and the software tells me I have paid $61 too much to the Fed in estimated tax payments. But it also tells me I may have a penalty. I'm confused. I opt for the annualized method. It asks me if the amounts/dates withheld are correct when the fields are all blank, and whether I respond yes or no, it won't let me type in the correct values. (???)
I'm guessing the large RMD I took on the IRA account at the end of the year had something to do with this. The state return was kind of the same.
Here is the thought: There are a lot of baby boomers now with IRAs and RMDs that may cause a bump up of income towards the end of the year.
Here is the suggestion: At least give a heads up early on in the process to the possibility and then make the process smoother. I'm not sure why I had to go to the 2210 form and enter the adjusted gross income amounts instead of doing this in the mainline data entry process. Made it very confusing. Isn't there a better way to handle this?
Here is the confusion - I get to the Fed penalty section and the software tells me I have paid $61 too much to the Fed in estimated tax payments. But it also tells me I may have a penalty. I'm confused. I opt for the annualized method. It asks me if the amounts/dates withheld are correct when the fields are all blank, and whether I respond yes or no, it won't let me type in the correct values. (???)
I'm guessing the large RMD I took on the IRA account at the end of the year had something to do with this. The state return was kind of the same.
Here is the thought: There are a lot of baby boomers now with IRAs and RMDs that may cause a bump up of income towards the end of the year.
Here is the suggestion: At least give a heads up early on in the process to the possibility and then make the process smoother. I'm not sure why I had to go to the 2210 form and enter the adjusted gross income amounts instead of doing this in the mainline data entry process. Made it very confusing. Isn't there a better way to handle this?
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Frederick, Maryland
Verified Purchase:Yes
Predictable, effective software. Two questionable issues: Advice on Hobby Income is out of date (incorrect), and the Maryland computation of the Two-Income deduction does not work correctly under certain income circumstances.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Not Neeeded
Verified Purchase:Yes
Your software is pathetic, asking me to change screen settings???
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: HR Block Deluxe
from N/A
Verified Purchase:Yes
The H&R Block used italics instead of straight fonts. It reported that I owed Wisconsin State tax and the amount. Then it lost the amount and went back to zero tax owed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Salt Lake City UT
Verified Purchase:Yes
Have used H&R Block software for years. It has never steered me wrong.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: pat1988
from Chicago, IL
Verified Purchase:Yes
Supremely unhelpful tax software. You can tell they put the absolute minimum effort into this program: search barely works, the design and UX is out of 1999, and they make the actual process completely obtuse.
Really the only reason I buy it every year is because I'm lazy and have my last year tax file. I can't wait for a competitor to disrupt them.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
no bueno
on March 3, 2026
Posted by: notbueno
Interface feels outdated, convoluted, and is not clear in some parts. Too much up-sell. Document import couldn't find one of the major banks. I e-filed through the desktop application but the status shows as "Not Filed", even though I received an email confirming successful submission and an email confirming that the IRS has accepted the return.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock