Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(134,866 Reviews)
Rating breakdown 134,866 reviews
5 Stars
89,811
4 Stars
24,847
3 Stars
8,787
2 Stars
4,631
1 Star
6,790
85%of customers recommend this product.
(
44,391 out of
51,997)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Bobbyjd
from Eagle Rock, VA
Verified Purchase:Yes
Excellent guide to completing federal and state taxes.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I bought the software around a month ago and did my taxes and sent it to the IRS and had no problems. I then started my mother's Tax Return as I have done for several years and when I reached the section where I would download the financial items from Merryll I find out that you have dropped them and I could not use your software. I had to purchase Turbo Tax to get it done. From now on I will use Turbo Tax.
Pros: Maximizes refund
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boise, ID
Verified Purchase:Yes
Bought program, unable to download state. Tech service no help. Returned and refunded, purchased from another source. Same problem. Ended up doing state return manually. Next year will be buying TurboTax.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JandHSupreme
from Baltimore, MD
Verified Purchase:Yes
I've been using H&R tax software for many years. I like the extensive explanations for everything, even minor items, so I have a complete understanding of what is going on. This year they added AI for direct answers to questions but even with that I had to ask a question using the chat feature. Overall it made doing my return easier and less confusing.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CN49
from Illinois
Verified Purchase:Yes
I have used this product for years and can find no way to look for another software. Keep up the good work!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mooresville, NC
Verified Purchase:Yes
I've used this program for several years. I've been pleased with the ease and accuract.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We’re so happy to hear that you had a good experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from sc
Verified Purchase:Yes
I've been using the software for many year. It's Mostly good and reliable. Sometimes it's not easy to fix issues. It's also a pain that things like bank accounts and ID details are not carried forward year to year
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
I spent hours clearing the last page of the Federal form. The instructions on how to clear "questions" were non-existent. I purchased the state package just to be able to e-file to the state. I had done my state form manually which was quite straight forward and all I wanted to do was "plug" the data. The software prohibited plugging, turns out you have to figure out how to and where to enter data elements in the Federal side and then see what you get on the state side. My 1099 div's and 1099-int's were all downloaded from financial institution so HRB had all the same info that I had (which I used to compute state manually) so why couldn't HRB do the same?
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Jim, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock