I've been using H&R Block for more than 10 years and I find it to be user friendly, very flexible and comprehensive. Additionally, it let's you know that some items that are flagged may not need to fixed or changed because they are legitimate transactions. Prior to this, I was using Turbo Tax, which at the time had some small glitches that were hard to navigate.
I was very disappointed in your tax software - difficult to use and forms didn't print out like you said they would. I have used TurboTax forever in the past and will go back to them next year. (Even this little review space is badly designed.)
I've been using H&R Block Deluxe software for 15 years or longer but the interview process is somewhat confusing. You have to be very careful answering the questions because one wrong answer can make a big difference and it's not real easy to find the problem and fix it. I wish I could just enter the data on the forms.
Easy to use and quick. Audit assistance part will be useful if there is any problem in future. However it does not include info from many institutions. There is no way to import info for a single account out of many. Many explanations are not clear or obvious.
My 14th year using HRB and do not want to change. The one however, I have is how to handle college education 529 plans, the 1098 forms and the 1099-Q largely ignored by HRB and there must be millions of these sent out annually.
I have been using your product for many years. If I wasn't satisfied I would not keep buying it every year. I know I've been using it for more than 12 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast