Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Edward49
from New Jersey
Verified Purchase:Yes
I've been using HR Block for 25 years. It's OK and does the job but then I do not have complicated taxes. I can now use free online federal IRS web sites but still used Block. The refund was the same when testing. I use NJ free file online and compare it with Block.
This line about SS or railroad retirement has been in the program for years and should be fixed:
"Would you be receiving or ever be able to receive this type of benefit had you ever participated in either program?"
There is something wrong with that sentence.
This line about SS or railroad retirement has been in the program for years and should be fixed:
"Would you be receiving or ever be able to receive this type of benefit had you ever participated in either program?"
There is something wrong with that sentence.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Baltimore, Maryland
Verified Purchase:Yes
I paid the IRS what the program indicated I owed and three weeks later, the IRS sent me a bill for more taxes due. This is the first time the product has made an error that cost me more money.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kentucky
Verified Purchase:Yes
Format was pretty easy to follow and not too difficult to apply what numbers and data you needed. Honestly I would've probably still used Turbotax but they opted to not allow anymore usage of Windows10 so I was not buying a new hard drive just to do my taxes so I switched to H&R Block.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Book em
from Chicagoland, IL
Verified Purchase:Yes
There were confusing and misleading prompts and explanations how to report income in more than one state on the Illinois state program, but we had no issues with the Federal program and got that refund quickly after e-file. The after-hours FAQ and chat were not user friendly.
Value
4
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Toolbox
Verified Purchase:Yes
Never used tax software before so it was all new to me. As any available tax software would be. After I figured out how to navigate the software it worked fine. There was an issue that occurred that I had to call about. The call went well and wasn’t overly burdensome, she researched the problem and was able to resolve it right then. Filing electronically was simple! As long as I don’t hear anything from the IRS I’m good. Will most likely use again next year now that I can navigate it.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TaxmanMrThief
from OZ
Verified Purchase:Yes
Repeated issues with data entry on two separate fields using Mac software.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
I am using since many years & I am happy with software
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Forida
Verified Purchase:Yes
I have been purchasing for years. Easy to use and great results, love the error checks an tutorials.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock