Forever waiting for downloads AND I had to pay to e file for state. This should be included in the cost.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I purchased your product because Turbo Tax is not supporting Windows 10 (what a stupid idea, they will loose many customers and incur a lot of returns). I had used Turbo Tax for many years. I rate your product "not as good" overall. While I was able to import last years information, I was extremely disappointed that my brokerage firm (R.W. Baird) was not on the list from which I could import my data. It has been on the Turbo Tax list for a long time. So, I had to enter everything by hand! Not happy!
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.