Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
Have purchased yearly since software was called TaxAct. Turbo Tax addressed employers not including Tips on W2. I had to download W2 correction form and mail-in taxes this year. Besides paying for unusable E-file I'm left debating on next year's choice.
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: cbp51
Verified Purchase:Yes
I have used H&R Block software since it was Tax Cut. I was disappointed this year with having to wait for you to update your software before I could file my return. I am also disappointed that you can only do a Chat on line instead of talking to a real person.
Written by a customer while visiting HRBlock
Posted by: Career tax pro
from Western New Jersey
Verified Purchase:Yes
I know taxes are complicated and even the IRS can't get it right. You do a good job of computing tax. You miss on convenience and functionality.
1. Your import feature no longer imports from Bank of America (regualr bank) nor Merrill Lynch. This worked in prior years.
2. Your FTC limitation carryforwards precludes e-filing.
I'm sure there are more problems. These are the two that I encountered that make your product less usable.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RTL6
from Iowa
Verified Purchase:Yes
There seemed to be improvements that made doing my taxes even easier.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: GLIX
from Pittsburgh, PA
Verified Purchase:Yes
Overall the program worked well. I am displeased by the fact that I can't import income from my Merrill Accounts. This will probably prevent me from purchasing the product in the future.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mississippi
Verified Purchase:Yes
I have always used HR Block software. This year the software did not carry the information on the Federal return to the State return correctly. Alot of the Federal ID numbers were not carried over correctly and correcting them on the State return was very difficult.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pleasant Hill , MO
Verified Purchase:Yes
I have used this software for 10 years. It is easy to navigate and always up to date.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Could not electronically import data from Fidelity
on April 6, 2026
Posted by: John1123
Verified Purchase:Yes
This is the second year in a row that I have not been able to electronically import tax-related data from my Fidelity accounts. What should take a few minutes at most, ends up taking multiple hours. Very frustrating
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock