First time user of H&R but found it to be easier than expected. Hardest part was trying to find old documents for information. Certain areas did not clearly explained the task and samples helped but certain areas did not contain samples. Overall was easy to complete my taxes.
I hate tax preparation. This software makes it much easier. It will pull in data from your previous year (assuming you used it last year of course) to further reduce data entry.
I followed your software to the letter to process both my federal and state returns for the past two years or more multiple times. Last year no problem. This year the state came back with a significant reduction in my return and the federal is still being processed which was submitted on March 9, 2020. This me concerns that there may a error with my return which again, I followed the program to the letter.
I have used H&R Block software for a number of years and have found it overall to be a good program that is easy to use and navigate. My only issue is with the accuracy check and data variations at the end. They can be hard to understand and to fix.