Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: It sucks again
Verified Purchase:Yes
The product needs some improvements. You don't have to solicit multiple reviews. Each time, I will subtract one star.
Written by a customer while visiting HRBlock
Customer Rating
4
User for more than 10- years purchase direct
on April 6, 2026
Posted by: Family tax man pjc
from ohio
Why do you force me to buy the software cheaper elsewhere and not direct from you? I have to buy it from a big box store. dumb!! The K1 section is very confusing. The new tax changes should be mentioned up front like an intro. The import feed does not always work so give a reason.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Product Works but the AI is practically useless
on April 6, 2026
Posted by: Deluxe Fed and State User
Verified Purchase:Yes
Works well overall. I have been using it for several years. I typically find the federal product is better than the state product. The biggest downside is when you need help. This year an AI assistant was added that appears to hastily implemented and refuses to answer tax or product related questions that don't fit a very narrow list of topics, I found searching the internet more helpful than the AI assistant, even for questions related to how the product worked.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Steady54
from Florida
Verified Purchase:Yes
I had to hunt to buy this product. I expected to get some sort of reminder and maybe a repeat discount. After finishing my return the directions were vague on what was needed to send in payment.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Need to copy forward details for additional forms
on April 6, 2026
Posted by: Copy forward
from Massachusetts
Verified Purchase:Yes
When my bank sent two 1099-Rs, one for direct distribution to me and one for distributions to charities, it would have been nice if there was a feature to copy forward the bank details to the 2nd form in your orogram.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
on April 6, 2026
Posted by: mr willis
from Tennessee Jackson
I have reject on my 2026 Tax return, but your tax progarm not telling what me it how to fix it?
No, I would not recommend this to a friend.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Lately have been having issues- Tax complexity?
on April 6, 2026
Posted by: Anonymous
from MD
Verified Purchase:Yes
My 2022, 2023 returns were audited either by the IRS or the state tax agency. I had never had issues before
Cons: Hard to import documents
Value
4
Written by a customer while visiting HRBlock
Posted by: zdfgadgfg
Verified Purchase:Yes
I bought the version that included a state return. The state would not load properly. It took several attempts and calls for support. The last person I talked with took time to ensure could load the state information. That was great.
BUT... I won't use this software again. I found it impossible to figure out where something got entered so I could change it. Interest from an account got counter twice. I never figured out how to remove the second entry. I removed it by hand, but that prevented electronic filing. Given the frustration of using this software, next year I'll use an accountant. My return is simple, but that's outweighed by the time I wasted trying to figure out this software, although I have used it several times before.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock