Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Navigation is clumsy help function if poor.
on July 7, 2020
Posted by: disappointed831
from Phoenix Arizona
In accuracy check, i kept getting "you didn't tell us about your Health coverage". The instructions to get to the form to correct it led nowhere. Help function was no help. It said Health coverage was no longer required. I was forced to go through the entire interview process to fid where you asked about What kind of insurance I had. Also no instructions about where or when to send the check pay taxes owed. Even in your review section you show an asterisk but no explanation for it. or why you need a nickname or what it used for.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Midland, MI
Verified Purchase:Yes
It's so easy to use! It leads you step by step from beginning to end and has answers to any question you might have. I'll continue to use it as long as I am able.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Had to pay for my “Free” State e-file.
on July 7, 2020
Posted by: Squarebush
from Ellijay, GA
Due to time delays (COVID-19) had to file state return sometime after federal return. For some reason I was forced to pay for my State E-File even though it was included in the purchase of this service program.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Customer service impossible to reach
on July 7, 2020
Posted by: Patricia275
from Boston
I’ve used this software for years. This time, The software required an update after I entered my credit card information to file. My credit card alerted me that I was charged twice within 2 minutes. Customer service impossible to reach, I’ve been on hold for 1 hour and waiting to chat online with a representative for 1 hour . I can only imagine how awful it would be if I had a tax question. Don’t recommend.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Very frustrating software. Will not use for 2020
on July 7, 2020
Posted by: Trevor R
from Atlanta, GA
Caution to users filing in multiple states. The software requires a separate package download for each state’s tax return. Additionally, there is next to no guidance or understanding of where you are in the tax return process, what to do if you have questions, or even if your return was filed correctly. I have zero confidence this return was done correctly and I will be using another product going forward.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Garbage!
on July 7, 2020
Posted by: Al18
from Houston, TX
I've been using H&R Block programs for 20 years, This was a mess! Not like prior years.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Perfect!
on July 7, 2020
Posted by: Bruce A G
from Gaithersburg, MD
Taxes filed today, and to this point all is perfect.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
It's great for preparing relatives taxes.
on July 7, 2020
Posted by: Buffy40
from Houston, Texas
I have used this program for several years and I find it easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock