Not as intuitive as expected. Ran into a couple dead ends with no link to recommended forms.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I've used this software for years but was very disappointed with it this year. The "mark entry tentative" feature was non-functional early in the season making it impossible to flag items that I wanted to go back and confirm after receiving official paperwork. I pointed this out several times and was given advice to start over from scratch, which did not help, but wasted time. It wasn't until several software updates had been issued that the feature was finally enabled. Otherwise, the software was effective. Even so, I am considering switching products next year.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.