I have used your software for over 20nyears and was so very disappointed in this years version. You are unable to upgrade the forms without error and your support could not help nor would they call back when they said they would
Value
1
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I have used H&R Block tax software for many years. This year it worked well with my prior year information and was pretty simple to understand. The results were good both the federal and state returns provided exactly the amounts requested, the federal quickly and the state in about a month. Not sure why, but the accuracy and updates worked well.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!