I purchased this because I thought the E-File would be great, however the program imported incorrect information from the previous year so the IRS rejected the transfer. I followed the information provided to correct the error and resubmitted it a total of 5 times. Each time it was rejected.
I have been using H&R Block since 2002 and have always liked the ease with which I can do my taxes in one sitting. Great software, easy to work with and excellent results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I've been using this H&R for many years and over time it has become harder to get phone assistance. This year I called a few timed and it was plain unavailable. I was told there too many calls and it hug up.
I've been using H&R Block for years and I have recommended it to others and they were glad I did! There is one section that in my opinion needs a little work to make it a bit clearer. It is the 1099-Misc for Royalties. It took me too long to get through it and I'm still not sure I did it correctly. To me it was a bit confusing and it happens every year.
It has gotten too complicated in the last few years. I saw a friend use a competitor product and it was much easier to use. I think I'm switching next year.