Fails to efile when 1099-R payer EIN has no hyphen. No solution yet. Couldn’t recover IRS rejection code. After 3 hour phone wait, I was transferred to after hours message.
I’ve been using this for my Tax for over 10 years. Easy to use , just follow the instructions. This year my sons did their taxes for the first time and they comment “that’s it, that was easy”
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
There is a lack of straightforward pricing. There is always an up sell that you don’t need. Surprise fees that you’re not expecting. It’s just not good customer relations to price your products this way. A company can make money without these tactics. I do not recommend this product for these reasons.
Easy to use & understand. There is always additional info provided for clarification & self-education. Plus checks along the way & option to review and backtrack to ensure accuracy.