Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(132,162 Reviews)
Rating breakdown 132,162 reviews
5 Stars
87,964
4 Stars
24,390
3 Stars
8,586
2 Stars
4,529
1 Star
6,693
85%of customers recommend this product.
(
42,714 out of
50,117)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Not so great with questions or the RMD section.
on February 27, 2026
Posted by: dnic9
Verified Purchase:Yes
I have been using this product for years and rely on it for accuracy, but there is something very goofy about your section on the RMD. I always pull more money out of my 401whatever than is required and you show me owing additional money. And that is not right, so I just say No and 0,0,0 to every question to make it work right.
Also, I hate your AI. It is totally useless. What happened to being able to pick up the phone and talk to a real human being?
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CT
Verified Purchase:Yes
I have used this program year after a year and it is always reliable
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brownstown michigan
Verified Purchase:Yes
I had some difficulty with the minimum distribution section. Instructions were not very clear.
IRS is still processing after 5 weeks. I received a letter req uiring me to verify my identity, which I did. But still waiting for processing. Not sure if program errors are adding to delay. I have used this product for several years without any issues.
IRS is still processing after 5 weeks. I received a letter req uiring me to verify my identity, which I did. But still waiting for processing. Not sure if program errors are adding to delay. I have used this product for several years without any issues.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for taking time to provide a rating! We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
HR Block e-file issues
on February 27, 2026
Posted by: Colonel71
from Virginia
This was the first time using HR Block. It took me awhile to understand the differences from the other tax prep program. The most problematic issue is with e-filing The IRS e-file did ok, but your program would NOT allow me to e-file my state return due to Virginia's adjustment to my income because it is Military Retie Pay, This has never been an issue with the other tax preparation software. HR Block should rectify this issue.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Spike Jones
from Maine
Verified Purchase:Yes
Used H & R Block for many years. If it ain't broke don't fix it... See you next year......................
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: pip5
Verified Purchase:Yes
I have used this program for my taxes for five years and find it to be excellent and trustworthy.
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience during your visit. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: cloudhiker
from North Florida
Verified Purchase:Yes
For the last 7 years this program worked with my Win7 with no problems. This year, only with Win 10+. I had no warning and I am on auto enroll. Had to a friend's computer. I think that writing software to be backward compatible just shouldn't be that hard. Otherwise, program worked perfect for me.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CO
Verified Purchase:Yes
This was an auto-renewal for me as I needed to document small business income & loss. I will use same software next year.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock