I have used the Block software for my taxes for 6 years. I used TurboTax before that and had no problem with it, but I have stayed with Block (and will continue to do so) because it is VERY user friendly, reasonably priced (in my opinion), and seems to do a thorough and complete job with my taxes.
Block needs to fix the SSL issue when downloading the software and when submitting returns. Other tax software does not have this problem, so it is Block specific.
Also, some calculations are down in the background, such as taxable portion of SS, and no worksheet is available so the calculations can be reviewed.
1st of all, when you need help it just send you to FAQ questions then when you answer a question yes, it's like it doesn't take it and gives you the wrong response. Plus whenever I upgrade it blows my return out and I have to start over!!!! Ugh
Very good, easy to use. Only criticism is Form 8962 (ACA) with Shared Policy Allocation, steps you out of program to fill out IRS form on your own, with no assistance from H&R Block software. Not easy to figure out on your own (20 pages of IRS instructions for a 2 page form). Think software should have stepped you through the process.
I've used HR Block for at least 10 years and it is extremely easy to use. This year was no different even though there were repeated tax law changes well into the filing period.
Pros: Easy to prepare, Easy to import documents, Fast
Generally speaking, the software is for people with relatively simple tax situations. Folks with lots of stock trading etc. may be better off with a a tax agent. The area concerning home purchase, agent fees, points, etc. was confusing. Otherwise I found the software easy to use and worth the money saved by not going to a tax expert.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast