Software was easy to use but getting answers was somewhat difficult as support is designed to only address specific issues not all questions. It would be better if it included free filing of state return.
Having used H&R Block Deluxe Software for many years I found it user friendly to enter income and expenses into the program easy to understand. The final steps show you anything missing or input to corrected before proceeding to file the return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
My son used the software to do his own taxes as well as mine. He is very positive about the user friendliness and quality of the product. He has used H & R Block tax software for 11 years now. That is the best recommendation that can be made....repeat purchases year after year!
After purchase Block sent me a download link that did not work. Contacting support took three weeks of calling at various times. No on line chat available. Software is just OK. Will consider other products next year.