You must download the program / App to get a decent results. The streaming version sucks and you you can not undo anything without deleting the whole account . I have used this software for 10 years and they have totally screwed it up this year.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
The program was a download and not a hard cd. I was unable to process my MD state return with this program. The program kept referencing a tax update to the state program before proceeding then could not update the program, for an unknown (to me) reason. It was trapped in an endless loop. As a result, I needed to process my Maryland return by manually by hand.
Only exists because HR Block lobbies to prevent our tax code from making sense. My taxes should have been easy enough to file without needing to buy a dumb product like this. 0/10 I will probably have to buy it again next year.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Good software. Have used this for a few years. This year I found parts of it harder to navigate. Took me a while to find how to add a new W-2 and a new 1099-G. Was more intuitive for me in the past.