Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(134,603 Reviews)
Rating breakdown 134,603 reviews
5 Stars
89,664
4 Stars
24,784
3 Stars
8,760
2 Stars
4,619
1 Star
6,776
85%of customers recommend this product.
(
44,228 out of
51,807)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
E-File Problems
on February 18, 2026
Posted by: DER1
from St. Paul, MN
I had been pleased with HRB software until doing my 2025 returns. Federal E-Filed OK. But ran into problems with MN state return.
First: A CATCH 22! On the federal background information worksheet, section 1, C/O information. The federal return REQUIRES and entry here. My MN return WILL NOT PERMIT an entry here. I was able to work around this and clear this state E-File barrier. Second: Deceased spouse. My spouse passed away in 2025. Because of this I cannot E-File my MN state return. Really???
First: A CATCH 22! On the federal background information worksheet, section 1, C/O information. The federal return REQUIRES and entry here. My MN return WILL NOT PERMIT an entry here. I was able to work around this and clear this state E-File barrier. Second: Deceased spouse. My spouse passed away in 2025. Because of this I cannot E-File my MN state return. Really???
Pros: Maximizes refund, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
Thank you for the valuable feedback, and we are so sorry for your loss. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
Pensions not taxed by Hawaii
on February 18, 2026
Posted by: Kona 5
from Honolulu, HI
In the Hawaii tax returns, line 13 should automatically included when you input the pension amount from the federal tax 5b worksheet when ever both are shown as retired for their occupations. Net is zero for Hawaii tax purposes when the form is calculated.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Brand Loyalty
on February 18, 2026
Posted by: Sway702
from North Las Vegas, NV
I have used this software for 10 years and I'm constantly pleased with it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Need some improvements. Thank you
on February 18, 2026
Posted by: AC21
It is more difficult to work with this than with Turbo Tax. The good thing is that it doesn't require windows 11.
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Solid and helpful as always
on February 18, 2026
Posted by: Enno2026
from Tampa, Florida
H&R Block tax software is consistently good. It has the latest updates, guides one through the process well, and does a good accuracy check at the end to catch the small errors I inevitably make. It work beautifully with the previous year filing, bringing over information to the new one. One suggestion from this year's experience - if one downloads a 1099 twice one needs to be careful to delete one. If one had a 1099 of some type last year, then downloads again the current year, one needs to delete the empty duplicate (the not-downloaded one). Not a serious problem. It also download ALL 1099s association with a particular account number (div, int, B, etc.). This is a big plus, but one does need to be careful not to download one twice without knowing it. Overall, highly recommended.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Final
on February 18, 2026
Posted by: Rod Marrt
from Grand Junction Colorado
Will give review when I am able to file after updates
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
almost perfect
on February 18, 2026
Posted by: Tax pro ish
from Ohio
I like the ease of the program, but my return was declined twice because the program did not have my type in my ID pin. Please add this option so my and others taxes go through the first time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Works mostly okay. More bugs than usual this year.
on February 18, 2026
Posted by: Frustrated Loyal Customer
from Dallas, Texas, US
That the software touted a feature that AI would be able to answer a lot of questions for a customer, only for customers to discover that the AI couldn’t answer many of the questions posed to it was, unfortunately, extremely sub-par.
Customers who select the “Yes, we had digital asset activities” only to have the software *not* ask for 1099-DA or other forms, nor offer entry fields related to those crypto digital assets is a pretty terrible experience.
The “Error Checking” page near at the end asked for 3ea things to be reviewed (of which *none* had errors in them), then insisted and persisted through multiple tries, and then suddenly let the customer past, as if it was a humorless and mean and cruel and pointless gauntlet. That was the worst we’ve seen this software do (in 26+ years of running this software).
That the software didn’t insert (or flag to insert until the very, very, very end of the process) a missing SSN on a 1099-R form was pretty hideous. By the way, after touching up that form, the software then tried to get us to route *again* through the “Error Checking” page that had forced the pointless gauntlet time waster and angst creator just a few minutes prior. Imagine, after multiple times of experiencing troubles with that feature, being asked to route *again* through that prankster page. There are some good features on this software, though this was possibly the worst experience with it yet, ever, to date.
After everything and all of the frustration, the software did work. If there was one request that we could make, it would be to *PLEASE* test and QA/QC this software package better before releasing any future versions.
Sincerely,
Multi-year customers who still can’t find themselves able to suggest to friends and family members that they switch to this product.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock