Having used the Software for a number of years, albeit updated and refined, I consider it a really good value for completing our taxes in a timely manner. While it isn't a perfect 5 in my opinion, it is better than a 4 on my scale. The only negative thing I found was an audit requirement with reference to a entry to my 2019 return for which didn't seem relevant to the 2020 filing. Nor did I understand since it was a joint filing, why it was necessary to report our income for both of us individually.
Pros: Easy to prepare, Easy to import documents, Fast
I do recommend the software to everyone who mentions doing their taxes. Whether you know how to do taxes or not. This software asks you questions, you answer and then it prompts more questions. It is a no fail way to get it done! I have been using this software for 10+ years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The software is fine but support was very poor and the "accountant" didn't have a clue. I needed to return to enter my IRS issued IP PIN and he argued there was no such thing and only the AGI PIN. I finally gave up and proceeded through every screen again to find this at the very end under the Taxes tab.
I've used H&R Block tax preparation software for many years. It easily takes care of 90-95% of my needs. Where it falls down, however, it's very difficult to get support to help. This year, some of the numbers in the final 1040 form didn't add up to what we calculated manually. Getting an answer from HRB support to why was a frustrating experience and unsuccessful.