The agent that helped me was understanding, patience and wonderful. She stayed with me for forty plus minutes working with me to get to where I wanted to be technologically speaking with software.
Pros: Easy to prepare, Easy to import documents, Fast
Software poses questions about some of your entries, which gives you insight to what and why some items may be challenged. Also, I appreciate the review of dates and spelling for accuracy.
Using the interview process I found the whole filing to be seamless and straightforward. The software's only issue IMO is that the planning and 1040 ES coupon printing is very basic and with few helping hints requiring the filer to figure the software out for themself.