There is no way to talk to a REAL person when installing the software. I loaded the software on 2 machines and when I got a new computer it told me my code was wrong. The code worked fine on my first 2 installations but was rejected as incorrect on the third. If there is a machine limit for installations that should be stated up front. I would appreciate more transparent directions on installation and a phone number or email to contact if problems arise.
I've been using the software for years. This year it disappointed. Answers to questions in the program are inadequate or not found. Search engine leaves much to be desired. I honestly don't know if I will use the software next year or switch to Turbo Tax or just go back to an accountant. I recall it was easier to lookup answers in the past.
Pros: Easy to prepare, Easy to import documents, Fast
Good program for the price, but I wish they'd fix their printouts so that there isn't one full page with just a few lines on the next. They could and should get it all on one page.
I have used this software for 8 years and have been very happy with the results. Never had any problems with the IRS. When tax law changes occur, the software is updated promptly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I've been using H&R Block Deluxe for several years. Before, I used the other one. This one's easier to use, is a great value, and the user interface is easy to navigate. Improves every year. Gets both my taxes and my neighbor's done in a snap, and she has some pretty gnarly investment transactions. I would definitely recommend it. Love, love, love it.