For the most part, the software was easy to use, but a couple of things required a lot of searching to figure out how/where to enter the financial data. And the disk image backup process did not work even though the software stated that it was successfully completed.
The federal refund process was super easy and straight forward. Probably one of my best experiences. The state was sufficient, but definitely a lot less intuitive and intelligent. Some of the line numbers referenced by state in my 1040 seemed incorrect, and I felt like I was spending a lot more time making sure I was putting in the correct info.
I also don't like that they try to subtly get you to let them sell your information at the beginning.
Pros: Easy to prepare, Easy to import documents, Fast