Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Clevold
from Tennessee
Verified Purchase:Yes
The program was sketchy on formatting the program pages on screen. Identical inputs got different results. Recalculation did not always recalculate. The program update did not permanently update the program; every time I go into the program I have to update.
The biggest issue is that Customer Support could not tell me what one of the lines was on the page that calculates the refund you are requesting. This was a H&RB program page, not an IRS page and I was directed to talk to a tax pro or IRS....she was only technical. The other alternative was to completely re-enter all my data manually which is how I finally got what I hope is an accurate result.
In my struggling through the program multiple times, I found that there was a glitch in the form 8915 entry: once I had indicated, "YES" I qualified, a residual $ value remained in the system even thought I went back and changed the entry to "NO". The only way to get rid of the residual (ERROR) was to go into the form 8915 and manually zero all entries AND delete the form.
The biggest issue is that Customer Support could not tell me what one of the lines was on the page that calculates the refund you are requesting. This was a H&RB program page, not an IRS page and I was directed to talk to a tax pro or IRS....she was only technical. The other alternative was to completely re-enter all my data manually which is how I finally got what I hope is an accurate result.
In my struggling through the program multiple times, I found that there was a glitch in the form 8915 entry: once I had indicated, "YES" I qualified, a residual $ value remained in the system even thought I went back and changed the entry to "NO". The only way to get rid of the residual (ERROR) was to go into the form 8915 and manually zero all entries AND delete the form.
No way that I am going to ever buy this program again - bad programming and inadequate support!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Pete523
from CT
Verified Purchase:Yes
I have been using H&R Block tax software for several years and find it very easy to prepare submit my taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Don87
Verified Purchase:Yes
Easy-to-answer questions. Had a couple glitches that resolved, but help connection was not effective.
Value
5
Written by a customer while visiting HRBlock
Posted by: Gajendra
from San Jose
Verified Purchase:Yes
I would not recommend it to anyone. Filling is easy but getting any support is a nightmare and non existent. I couldnt get my old tax returns from my account. Your website sucks. It says I can download my previous return but there is no download button..did you guys even test your own webpages if its working as expected ? its worst website ...any high school kid can build better
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Have been using H&R since 2008 and its been great and so easy to use very user friendly. I do my own taxes, the software finds all my deductions so easily don’t need any professional help.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: jmgbros
Verified Purchase:Yes
Been using this software since it's start. Quality product, timely updates, no tax degree required and it doesn't cost the same as a tax accountant.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: sfboy1969
from Fort Lauderdale, fl
Verified Purchase:Yes
Seems to work fine. Price is competitive with competitors. It allows me to complete the entire family's taxed.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: none74
Verified Purchase:Yes
was very unhappy with 2020 software. had to spend a great deal of time with a very patient support person. could not efile my taxes. was not user friendly. will evaluate different methods next year.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock