I've used this tax software for several years and have been very happy with it. Our taxes are pretty straightforward and not terribly complex, so it's pretty easy, and H&R Block makes it even easier. I like the fact that I have audit protection, and a quick check of my return for errors, before I e-file. The free e-file is great. Also find that it will use last year's tax return to retrieve that info needed on this year's return. Very convenient and reliable.
On-line help, chat help, and Facebook chat help was sub-par. Known issue with submitting CA state tax filing was only admitted after talking with MULTIPLE people. Agravation could have been avoided with a simple admission of the problem.
It's 'So-So'. I've always used TurboTax, so it was different & took a bit getting use to it. Time will tell if i get back what it says I'm due with no audit.