Been using it for years, since the TaxCut days.Every year it gets worse. Every year I say I'm going to TurboTax. So, this year, after 50 minutes on the phone with support only to get hung up on and no call back, I'm done..
Ease of use and accurate. Switched from TurboTax 7 yrs ago because HR Block was a better value. Also, like the option of live help included in the cost, if needed.
For the straighforward stuff is OK. Whenever you have a doubt, you are toast. For example, I have been using it for two decades now, and never, ever was able to fill the W-4 form for the upcoming year. I always have to go to the IRS, read the form and complete it myself. The form they provide is obscure and without any help, which makes it to difficult to understand what data you are suppose to fill in.
Sloppy, confusing, needs improvement, esp. the parts on Business Use of Your Home and Schedule C. For example, in the BUYH there's a line item for Self Storage costs, which has nothing to do with BUYH. Also, there's a line item for Internet in BUYH but none for business phone line. Guidance is also lacking overall.