I have been using HRBlock for over 20 years, it has been very reliable. Last year, I tried Taxact for my child and it didn't have intuitive instruction like HRBlock and I ended up doing amended return and less refund than if I used HRBlock as I have done ran the same tax in HRBlock to compare.
Easy to use and accurate fed and state tax program. Have been using it for years and have no concerns/ complaints on it. It is a relief the company stands by the product if audited.
Very buggy software. . Chat Room personnel are poorly trained. Chat print is so small I needed a magnify glass to read the message. I would never use it again even though I was a customer for years. Very disappointed. VT state software is a joke.