Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
Easy to use but expensive if filing in 2 states
on April 8, 2026
Posted by: Kookie217
from Boston, MA
Verified Purchase:Yes
Easy to use and clear questions to populate the forms required. I have to file in two states and it's frustrating that it costs me more to purchase the second state than it does to purchase the federal + state deluxe version.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I have been using the H&R Block software since 2005 and have always found it easy to use and understandable. I find the navigation is sometimes a little finicky and I have issues with importing data from some financial institutions, but this may be an issue with the institutions and not the software. In any case I have always had accurate results and have never been audited!
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Return didn’t highlight need for bank account #
on April 8, 2026
Posted by: Anonymous
from Stuart FL
Verified Purchase:Yes
The new requirement for a bank account number for direct deposit should have been highlighted for completion. Now our refund by check will take 30days plus 6 weeks or more .
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Diane121
Verified Purchase:Yes
This certainly makes my tax filing easier. The one thing I would like very much is if I could choose Standard deduction right away. I know this is what I want and I do not wish to go through the itemized process.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fla
Verified Purchase:Yes
I have used H.R Block for many years and am a very satisfied customer .
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
This program provides very little actual guidance. Rather than pointing to IRS documents it'd would be better to provide a distilled summary of those documents provide actual help. Even after multiple attempts for multiple questions the AI help didn't understand what I was asking. Did you even use humans to test it or use another AI to do the testing?
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Devils kiss
Verified Purchase:Yes
Same application software as previous years but with a drastic price increase. A 20.00 increase is fraudulent greed in action. They justify this because they added a useless AI feature that none of us ever asked for but it is a way for them to charge you more for essentially nothing. This program is not worth the price tag.
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock
Customer Rating
1
POOR dropped support for import from Merrill Lynch
on April 8, 2026
Posted by: 0987654321JUNK
from PA
Verified Purchase:Yes
I have been using this for many many years & will not purchase again.
You have dropped support for import from Merrill Lynch/Bank of America.
never going to manually input everything from scratch, so moving to TurboTax.
I will make sure other do NOT waste their money like I have.
I do NOT understand the reasoning behind fixing the authentication issue
for import & simply removing functionality. poor product management decision.
You have dropped support for import from Merrill Lynch/Bank of America.
never going to manually input everything from scratch, so moving to TurboTax.
I will make sure other do NOT waste their money like I have.
I do NOT understand the reasoning behind fixing the authentication issue
for import & simply removing functionality. poor product management decision.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock