I had the most simple taxes this year with only wages but Block gave me $2 less credit than when I filled out the exact same info. on IRS website worksheet, leading one to wonder what errors there may be on more complicated returns. It's also such a pain to go back thru the whole thing when you only need to edit one part, but it usually doesn't "take" without doing so.
I've used H&R Block software for many years and this is the first time I've had an issue with it. I tried the help screens, guide me, and chat. Nothing resolved my issue. I went to the IRS website for answers and got the information I needed, but the software would not allow it. It did make a difference in how much my return is, but not worth the agony of trying to get help.
Pros: Easy to prepare, Easy to import documents, Fast
Even though I entered my SS earnings it submitted my return without it and had to submit an amended return. Now my income tax refund is delayed I always get my refund the second week of February now will probably wait forever.
All went well except did not import from last years return and had to reenter all data. Also photo of W-2 created review issues that required reentering manually.