Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: ImportNow
from Nevada
Verified Purchase:Yes
do you actually read this?
Coming from TurboTax for 20 years H & R was not terribly difficult, however a serious fatal flaw, two actually.
One) importing of documents from financial company packages. Your software prompts for multiple importing, and each time accumulates those and piles are on top of each other so end up with triple of everything triple income triple withholding triple everything. This is very very poorly executed
Two) the way your software handles RMD is confusing and seemingly inaccurate
Three) when there are errors or penalties your software does not explain why
Four) there is not a side-by-side analysis with previous years such as TurboTax offers that helps you know if you’re doing this year accurately and things are lining up upright.
Coming from TurboTax for 20 years H & R was not terribly difficult, however a serious fatal flaw, two actually.
One) importing of documents from financial company packages. Your software prompts for multiple importing, and each time accumulates those and piles are on top of each other so end up with triple of everything triple income triple withholding triple everything. This is very very poorly executed
Two) the way your software handles RMD is confusing and seemingly inaccurate
Three) when there are errors or penalties your software does not explain why
Four) there is not a side-by-side analysis with previous years such as TurboTax offers that helps you know if you’re doing this year accurately and things are lining up upright.
Intuits corporate decisions are abysmal and will not be going back to them. Questionable if HR is the right replacement choice though
Cons: Hard to import documents
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: CV66
Verified Purchase:Yes
No problems with federal or state, but I had a very straightforward return
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Wrong2026
from Cleveland, Ohio
Verified Purchase:Yes
I used this before for a long time until the rating on Amazon dropped. I then switched to TurboTax. However, this year, TurboTax required a new operating system (my MacBook is old now). So I switch back to H&R Block Deluxe. It was overall OK and familiar. However, two things happened towards the end and after return.
1. It did not print out four quarterly coupons for paying 2026 estimated taxes, and did not an estimated tax for 2026;
2. I clicked refund by a paycheck mailing, but it somehow turned into Direct Deposit. Now, IRS is asking me to provide my bank account information, the last thing I want to do.
1. It did not print out four quarterly coupons for paying 2026 estimated taxes, and did not an estimated tax for 2026;
2. I clicked refund by a paycheck mailing, but it somehow turned into Direct Deposit. Now, IRS is asking me to provide my bank account information, the last thing I want to do.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JerelD
from Prior Lake MN
Verified Purchase:Yes
This is the software I use every year. It is extremely easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Trini1
Verified Purchase:Yes
H&R Block versions depending on my need, and previously taxcut, have worked well for me for around 20 years. No hidden extra fees and hope it stays that way
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Poor modification on 1040X
on April 8, 2026
Posted by: Lasvegassam
from Las Vegas Nv
According to the IRS a person can summit more than one 1040X, your software will not allow this. Software should be modify to accept more than one 1040X with the same ssn, but your will not allow.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lowell MA
Verified Purchase:Yes
Program ran exceptional smooth this year. Love the AI Been using this program for years
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: ScottDanv
from Boston area
Verified Purchase:Yes
Works well. Wish that state e-file fee was included in the price too.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock