I’ve always liked this software for my taxes. I did use their help line for the first time. Only problem was it took almost an hour and two people to help me find my answer. I couldn’t find where “qualified charitable contributions “ were input. It was my fault for going to fast, but help line had a very difficult time locating the fix-finding where I could input data
Have use H&R Block for probably 10 years now and have found it to be easy to install, easy to use, and easy to file returns. Very reasonable price. Free upgrades to insure latest info in return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I've used this product for 10 years and have always found it easy to use. I have never had a problem getting answers to file the long form and addendums, and get a fair refund.
Creating the federal and state returns were not a problem. However, the state return was sent but scheduled payment from my checking account was never sent to the state. I had to call the state and make the the payment on their website. I will not use H&R Block software again.