I've used H&R Block software for many years. It is the only one I trust with my money. It's very user friendly. All you have to do is answer the questions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Good value tax product for Federal/State. The updates were slower than they should have been. State updates lagged the MA state releases, so I had to wait to file. All in all, good value, works well, interview process works.
Do NOT Trust the Accuracy Of This Product! Use A Competitor’s Tax Software. Do NOT TRUST THEIR AUTOMATIC CAMERA ENTRY FOR DOCUMENTS W2, 1099, etc. ALWAYS DO A MANUAL ENTRY. NOT ONLY DID SOFTWARE INSERT INCORRECT FORMS WITH THE WRONG BOXES SOFTWARE CHANGED THE AMOUNT!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Straight forward to use. Allows for smooth transition between previous and current year returns for data transfer. Data download from brokerage accounts very handy and time saving.